We take the privacy of our customers seriously. Your personal information is used for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Heartstrings Studio.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Email: When you place an order on our site, we will use the email address you provide to contact you regarding that particular order. We will not share your email address with any third parties other than the shipping provider for your order.
Mailing List: If you sign up to receive newsletters from Heartstrings Studio, we may send regular communication regarding new merchandise, sales, and information we think may interest you. Your e-mail address is never shared or sold to third parties. To remove yourself from our mailing list, you can always click on unsubscribe from a newsletter.
Web Analytics: Our web analytics provider helps us assess visitation to our website by placing small pixel tags and cookies on our site. This allows us to track visits and analyze our website traffic. We do not share this information with any third parties.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Please note: Email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.